1. Introduction. These Terms and Conditions (“Terms”) govern access to and use of Seyo, an audit and inspection software platform operated by Mayvel Technologies Private Limited (“Company”, “Seyo”, “we”, “us”). By registering for, accessing, or using the platform (web app, mobile apps, APIs, and related services), you agree to be legally bound by these Terms.
2. Definitions
Organization — the legal entity on whose behalf you use the platform. AI Features — features powered by AI/ML, including checklist generation, summarisation, and assistance. Input — data you submit. Output — content generated by AI Features. Customer Data — all data, documents, reports, and media you upload or generate.
3. Acceptance of terms
By creating an account you represent that you are at least 18, have legal capacity to contract, and, if acting for an Organization, have authority to bind it. If you do not agree, discontinue use.
4. Scope of services & AI features
Seyo provides digital tools for audit planning, inspections, checklist management, reporting, and workflow automation. AI Features assist by generating drafts, summaries, or suggestions and do not replace professional judgment. Beta features are provided “as-is” and “as-available.”
5. User accounts & security
You are responsible for the confidentiality of your credentials; all activity through your account is deemed authorised by you; Seyo is not liable for unauthorised access caused by your negligence; notify us immediately of any suspected breach.
6. Roles, permissions & data processing
Administrators control user roles and access. Seyo acts solely as a data processor and is not responsible for internal disputes, authorisation errors, or misuse of access within an organization.
7. Acceptable use
You must not use the platform for unlawful, fraudulent, or malicious purposes; upload defamatory, infringing, obscene, or harmful content; reverse engineer or manipulate AI Features (including prompt injection); or use bots/scrapers that disrupt performance. We may restrict, throttle, or suspend access for violations.
8. Data ownership & AI rights
You retain all rights to your Customer Data, Inputs, and Outputs. Seyo grants no warranty regarding originality, accuracy, or regulatory compliance of Outputs. Seyo does not use your proprietary Customer Data or Inputs to train foundational AI models for third parties.
9. AI-specific disclaimers
Human verification mandatory: AI Outputs may contain inaccuracies; verify before operational, regulatory, or safety use. No professional advice: Outputs about standards, laws, or safety are informational only. Assumption of risk: use of AI Outputs is at your own risk.
10. Subscription, fees & taxes
Fees are payable in advance per plan; non-payment may lead to suspension or termination; fees exclude GST/taxes; payments are non-refundable except where mandated by Indian law.
11. Intellectual property
All IP in the platform vests exclusively in Mayvel Technologies Pvt Ltd. You receive a limited, revocable, non-exclusive, non-transferable licence during your subscription. Feedback may be freely used by Seyo on a perpetual, royalty-free basis.
12. Third-party services
The platform may integrate third-party services; Seyo is not responsible for their acts, omissions, or failures.
13. Confidentiality & privacy
Personal data is processed per applicable Indian data protection laws and our Privacy Policy, which forms an integral part of these Terms.
14. Indemnity
You agree to indemnify and hold harmless Seyo, its directors, officers, and employees from claims arising out of your breach of these Terms, misuse or unverified reliance on AI Outputs, or violations caused by your Customer Data.
15. Limitation of liability
To the maximum extent permitted by Indian law, the platform is provided “as is”; Seyo disclaims all warranties; Seyo is not liable for indirect, incidental, consequential, or punitive damages; and Seyo's aggregate liability shall not exceed the fees paid in the 12 months preceding the claim.
16. Termination
Seyo may suspend or terminate access for breach, non-payment, or misuse. On termination, licence rights cease immediately and data retention/deletion follows our policies and applicable law.
17. Governing law & dispute resolution
These Terms are governed by the laws of India. Disputes are resolved by arbitration under the Arbitration and Conciliation Act, 1996 — seat and venue Chennai, Tamil Nadu; language English; sole arbitrator appointed by Seyo. Courts at Chennai have exclusive jurisdiction for interim relief.
18. Publicity
You grant Seyo the right to display your organization's name and logo for marketing unless you opt out in writing.
19. Amendments
Seyo may modify these Terms at any time; continued use after notification constitutes acceptance.
20. Contact
Mayvel Technologies Private Limited · Email hello@seyo.ai.
21. Digital Personal Data Protection compliance
For purposes of this clause, capitalised terms follow the Digital Personal Data Protection Act, 2023 (“DPDP Act”). The Organization is the Data Fiduciary for all Personal Data processed through the platform; Seyo acts solely as a Data Processor on the Organization's documented instructions. The Organization warrants it has valid consent or lawful authority for collection, processing, and AI use of Personal Data. Seyo processes Personal Data only to provide and improve the Services, applies reasonable security safeguards (access controls, encryption where commercially reasonable, periodic reviews), and will notify the Organization of any data breach within a reasonable time. The Organization is responsible for notifying the Data Protection Board of India and affected Data Principals where required, and for handling Data Principal rights requests (with Seyo's reasonable assistance). Customer Data may be processed in permitted jurisdictions outside India with appropriate safeguards; by using the platform, the Organization consents to such transfers. Personal Data is retained for the subscription term or as required by law, then deleted or anonymised. AI Features may process Personal Data as Input; the Organization remains responsible for lawful use of Outputs. Each party will cooperate to demonstrate DPDP Act compliance.